customer experience
NO BE CHICKEN
Recently I was having a conversation about the importance of personality and voice as key ingredients for any great brand…
Read More »My Fireside Chat with Wawa’s CEO at PhillyMag’s ThinkFest
Last October I participated in Philadelphia Magazine’s 7th Annual ThinkFest. The footage was previously lost, but has now luckily been…
Read More »The Company Growth Framework – First Round Capital Video
In the war for VC content marketing supremacy, I have to believe First Round Capital is operating near the front…
Read More »The Last 10%
Lately, I have talked about “the last 10%” in a bunch of conversations and interviews. Most notably I referenced it while…
Read More »$1 to Spend
I used to say that if I only had $1 to spend on my business, I’d spend it on customer…
Read More »New Van, Old Expectations, Same Praise
We got a new van today. It’s because we have 100 kids (5 actually) and our really big SUV isn’t…
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