Wednesday, March 26, 2008

Curse you Mechanical Turk! ... and Rick Astley




So today we noticed an interesting referrer while tailing our ecommerce website's production.log file

(As written and posted by Matt to news.ycombinator.com)
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http://www.mturk.com/mturk/preview?groupId=ZXN2S645SXNTG6SRHV5Z (Notice the link at the top of the page links to revzilla.com (my site), sometimes it swaps to an amazon.com product so just refresh that page if it does)

Apparently someone had created a mechanical turk which is paying people to reword / paraphrase our product descriptions (I assume) for use on their competing website. We can't be having that so I added a simple rule to redirect any Mechanical Turk referrers to http://www.youtube.com/watch?v=eBGIQ7ZuuiU :D

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This isn't a game... its the retail wild west. Don't mess with the RevZilla boys - we'll make you famous.

Click Here to see our post of this on news.ycombinator.com and read other folks responses.

-Anthony

Monday, March 17, 2008

Customers are great. Evangelists are Better.

This is why customer service is always king no matter what your business.

Posted today, pulled directly from Superbikes Forum:

KLX*** Wrote:

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Motorcycle, Dirt Bike and ATV Helmets, Gear and Accessories - RevZilla Motorsports

I have been in the market for a new textile jacket for the past three weeks or so. I searched around online for the lowest price for the Teknic Freestyle Jacket and came across two websites. It was either revzilla.com or ridegear.com.

I browsed through revzilla.com's website and found that it was very user friendly and possibly amongst the best website layouts I've ever encountered. A notch above newenough.com in my opinion.

I spoke to Matt who handled my order; I originally emailed him to inquire if they were willing to pricematch a price I found elsewhere, at which point he happily complied.

I ordered this on Thursday (3/13) night, shipped out Friday (3/14) and had it at my door by noon on Monday. (3/17) (Fastest shipping I've ever encountered and it was free shipping as well)

I created this thread so people would be less hesitant to purchase from Revzilla.com since they are fairly new. I'd like it to be known that they have excellent customer service, fast shipping, and some of the lowest prices I've seen on the internet.

Thank You Revzilla!

Ninja edit: P.S. I'd like it to be publicly known that I have never nor do I now have any affiliation with Motorcycle, Dirt Bike and ATV Helmets, Gear and Accessories - RevZilla Motorsports or it's affiliates. Furthermore I have not received any type of monetary compensation for this review. This review is soley for the purpose of sharing a great experience I had.

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Blow away their expectations and turn customers into evangelists - further extending your reach, brand and reputation.

We're on a mission to raise the bar. So far were succeeding.

Anthony Bucci